Contact Us
If you have any questions, need help, or want to check on your order, feel free to reach out.
Email: support@keepsakeaudiogifts.com
We usually respond within 24 hours.
For faster support, please include your order details and the name used on your order.
Thank you for choosing Keepsake Audio.
Frequently Asked Questions
How does this work?
After checkout, you will receive a short form where you can share your details, including names, messages, jokes, or memories you want in your song. Once the form is submitted, we begin creating your custom song.
How long does delivery take?
Delivery depends on the option you choose at checkout.
Standard delivery takes 1 to 2 days.
Priority delivery is within 6 to 8 hours.
Express delivery is within 1 hour.
Delivery time begins after your form is submitted.
What should I include in my form?
You can include names, your message, jokes, memories, inside details, or ideas. The more detail you provide, the better your final song will be.
Can I request changes?
Yes. If something needs adjusting, we offer revisions to better match your original message.
Do you offer refunds?
Because each song is custom-made, we do not offer refunds once work has begun. However, we will work with you to make sure your song feels right.